Our priority is to get your products delivered to you as quickly and safely as possible. However, there is no way to be 100% sure that a package will survive the journey intact. We will replace or refund, whichever is the most practical, the cost of any items that arrive broken but you must inform the courier on receipt of the package. We cannot be responsible for any breakages reported after the courier has left your premises.
Money back guarantee and UK Returns
If you aren't happy with our products, you may return any unused and unopened bottles within 14 days of delivery. We will return your money for these bottles. Bottles must be in re-saleable condition. This does not apply to Beer.
Please ensure parcels are well-packaged and bottles well protected.
Please note this guarantee applies to domestic customers only. This guarantee does not apply to purchases made by businesses. We do not offer sale or return.
This guarantee does not affect your statutory rights.
Consumer Contracts Regulations
Under the Consumer Contracts Regulations, you have a right to cancel your order for any item purchased on this website for a refund within 14 days of delivery. We will refund Standard Delivery only. This does not apply to purchases made by businesses.
To cancel, you can email us or write to us (see contact us for details) within 14 days of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them. You will be responsible for the cost of collection.
You may use the withdrawal form below to inform us of your intention to withdraw from the contract of sale.
This form must reach us within 14 days of receipt of your goods.
I/We hereby give notice that I/we wish to withdraw from my/our contract of sale for order number: